GARAGE GURUS LAUNCHES ITS NEW WEBSITE TO HELP MECHANICS THROUGHOUT THE EMEA REGION
New online resource follows increased demand for Garage Gurus’ services, the comprehensive website providing customers with a host of assets to make their automotive roles easier
Kontich, Belgium, 18.02. 2022: Garage Gurus, the technical support service operated by Tenneco Inc’s global aftermarket business group, DRiV, is increasing its support to those working at the heart of the automotive aftermarket with the launch of its brand-new website – www.garagegurus.tech/en-gb/.
The new online resource is designed to benefit technicians, garage owners and parts distributors throughout the EMEA region, being available in nine languages – English, Spanish, Italian, French, Dutch, German, Russian, Polish and Czech –and designed to help provide the skills, training and knowledge that are required to efficiently complete quality repairs, optimize customer satisfaction and reduce warranty claims.
The new website acts as a hub for Garage Gurus and its build follows increased demand for the company’s services. In 2020, and despite the challenges of working during a global pandemic that caused unprecedented disruption to the automotive sector, its team of experts delivered training to over 35,000 people and helped solve 25,000 issues for customers.
Providing access to a host of free content that includes installation guides, technical tips and diagnostic videos, all of which are supported by some of the most well-known automotive component brands, such as Monroe, Ferodo and MOOG, the new website complements the four ‘pillars’ of assistance that Garage Gurus provides to customers:
- On-Call: a dedicated technical support call center that is available to help with product information, installation issues and warranty queries via phone or e-mail ([email protected]), with the Garage Gurus team able to respond in English, Spanish, French and German.
- On-The-Go: the Garage Gurus division that takes training to the customer’s premises, delivering hands-on training on the latest products, tools and repair techniques from specially converted technology vans.
- Onsite: training providing by Garage Gurus’ master technicians at the company’s dedicated training facilities. Hosted at our premises or the customer’s.
- Online: a 24-hour e-learning platform that gives participants access to an array of webinars and an extensive training course library, all of which is completely free and designed to help customers enhance their careers and skills: https://ggemeaenglish.learnupon.com/
The content will be continually updated in line with customer feedback and the expert insight of the Garage Gurus master technician team, who will use their industry knowledge to identify trends and emerging technologies that may affect mechanics in their everyday roles. For example, the Garage Gurus On-The-Go may discover through customer visits that garage personnel require additional training. For instance, the subject of electric vehicle maintenance is one that they may require assistance with. This has triggered the Gurus to develop extra material to better support the needs of technicians in specific areas.”Resultingly, and by accessing the website, mechanics and garages can keep up-to-date with the latest developments in a highly convenient and easy-to-digest way.
Notably, the website’s content could help mechanics who are about to tackle a job that they’re unsure of, its short, simple-to-follow videos helping with installation tips and ensuring they are able to complete a first-time fix efficiently and correctly.
Another scenario where the website could help is if mechanics wish to improve their skillsets yet are unable to find time during the working day. The link to the free Garage Gurus Online E-learning platform will enable them to learn more about a variety of automotive subjects at a time and place that is more convenient for them.
Speaking about the launch of the new website, Marijn Staal, Senior Manager for Training & Technical Services at DRiV, said: “Garage Gurus has grown significantly, and we believe that it’s essential for new and existing customers to have all the technical materials and support they require to complete their daily roles in one, easy-to-access place.
“We also want to give installers and shop owners the tools to progress their careers and to have the very best training, which helps them, their business and us, the sharing of knowledge notably working to avoid any warranty issues where the fault is actually with the installation process, rather than the product.”
Staal continued: “Ultimately, it’s good to communicate our extensive services and expert support in the most professional way possible. The new website will allow us to do this, enhancing the Garage Gurus experience of existing customers and attracting many more to join our community.”
The new website is now fully operational and can be viewed at www.garagegurus.tech/en-gb/